Frequently Asked Questions

We know that building a digital product for a standout brand requires clarity, creativity, and a trusted partner who understands your brand’s essence. This FAQ is designed for our exclusive clientele who are visionaries and leaders — as well as prospective brands ready to elevate their digital presence with precision and sophistication.

Here, you’ll find answers to the most common questions about our website design process, timeline, investment, and what to expect when working with us. If you have a question not covered here, feel free to reach out.

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What is included in the website design and development process?

Our website design and development process is simple and collaborative. We start by understanding your goals to ensure the site meets your needs. Next, we present theme options for you to choose from, then move forward with a streamlined build.

Throughout the process, we focus on aesthetics, functionality, and performance. You’ll have the final say on the design before launch, ensuring everything aligns with your vision. Our goal is to create a beautiful, high-performing website with ease.

Will my website be mobile-friendly?

Yes! All of our websites are configured for mobile use as well as desktop and tablet.

Do you offer website maintenance after launch?

Yes! We highly recommend subscribing to our exclusive website maintenance services to keep your site running smoothly after launch. Websites built on such a high-performing platform as WordPress, require robust management services to be sustained and functional.

We offer tailored maintenance packages to fit the complexity of your site. Whether you need content management,, security monitoring, seo audits, or performance enhancements, we have solutions.

Can I update my website on my own, or will I need assistance?

Yes! If you’re tech-savvy, you’re welcome to manage updates on your own. However, For our exclusive clientele, we offer tailored retainer services to accommodate a range of website updates and additions. Whether you need minor content updates, or ad-hoc additions like event forms and blog posts, or significant enhancements like e-commerce integrations, we ensure seamless updates to keep your site evolving with your needs.

To price enhancements for your website, we invite you to book a call with us. Our team is here to provide expert guidance and ongoing support, as your website grows with you. Visit quote.forstandoutbrands.com.

What platform will my website be built on?

All of our websites are build using WordPress. WordPress is a powerful and flexible content management system (CMS) widely used for creating and managing a high-performing website. It’s highly customizable and perfect for businesses that demand both style and functionality.

What investment should I expect for a custom website?

You can expect to invest both funds and time into your project, but far less time than you would with a DIY website. Our process is designed to be seamless, allowing you to focus more on your business while we handle the strategy, design, and development. Every project is tailored to your brand’s needs, ensuring a high-impact website without the trial and error of going it alone.

Each project be it a new website design or retainer has a specified time frame for completion, therefore, we do ask that you be ready and available for meetings and be responsive to email and text messages.

To properly estimate the investment for your personalized website, we suggest you schedule a consult with us at quote.forstandoutbrands.com

How do I get started with your web design services?

Start by scheduling a complimentary session with us. We’ll provide a quote, and once we agree
and receive your deposit, we’ll begin building your new website!

How long does it take to build a custom website?

The timeframe for project completion depends on the client availability and complexity of the site. The usual timeframe can be anywhere from two weeks to 60 days.

What if I already have a website and need a redo or want to add features?

We offer curative packages for website redos and our flexible retainer services are crafted for website updates. Book a complimentary quote today at quote.forstandoutbrands.com.

Request Website Updates

You may request website updates and enhancements by emailing us at hi@forstandoutbrands.com OR by completing the request form on the support page link provided to you in your welcome packet.

Report an issue

If you are having an issue with your website or other digital items please email us with details.

Legal Agreements

Updated versions of our terms of use, privacy policy, ai policy, and accessibility statement are posted on our website. You can view them on our legal page. For links to access updated copies of our service agreements such as website development, maintenance and hosting, please refer to the link in the welcome letter you received or you can email us.

Referral program

Earn cash or credit for referring us to your friends and family. We offer a blue referral program to our loyal clientele. Email us your request for details.

Website Migration

If you have an existing website and would like to transfer it over to our hosting and maintenance services we can migrate the site for you. This service is complimentary with our curative design packages.

How long does it take to create a logo?

Typically two weeks, depending on revisions.

What logo files will I receive?

You will receive the original Adobe file, AI or Psd, and high quality PDF, JPG, and PNG for all uses.

Do you provide color variations (black, white, full color)?

Yes. We include different versions of your logo for versatility across various platforms.

Can you refresh my existing logo?

Absolutely! We can modernize and refine your logo while keeping its essence.

Login

If you are having trouble logging into your website, please refer to the Launch Doc we provided you. If you still don’t find resolve using the links and instructions provided there, please email us.

What are the benefits of becoming an Exclusive Member?

Some of the benefits offered are special price breaks on orders, blue rebates, priority service and more. Email us for details.

How can I become an Exclusive Member?

If you have been a loyal LAe customer for the past three years or are enrolled in any of our annual packages, hosting, maintenance, or retainer services, you are considered an exclusive member and are eligible to receive special perks.